Vantage System Troubleshooting Guide - Vessel Operator

Created by Mike Orcutt, Modified on Tue, 28 Oct, 2025 at 12:14 PM by Mike Orcutt

Troubleshooting Procedure Table

Observed Problem	Step to Resolve Primary	Step to Resolve Additional
Tablet Blank/OFF	Verify tablet is plugged into power at power source and connection to tablet at bottom of tablet is good Ensure power source to tablet is ON	Verify tablet is ON (press side button). Allow tablet to get to minimum charge if drained. Note tablet that is completely drained of battery will show only lightning bolt/plug connector
Tablet Unable to connect	Refresh tablet screen with browser refresh or (press home button ) then wait 10 seconds for page to re-load Remote Connection Up – see additional steps Remote Connection Down - Perform a deep restart of the Vantage unit (press power button, wait until amber Data Recording/Video Recording LEDs turn off (approx. 15 mins)) Press power button and allow system 1.5 mins to boot before trying to connect again.	Remote Connection Up – attempt to connect to the unit using InControl. If Unable to connect from InControl, restart the SERVER using balina Cloud Allow one minute after server restart before attempting tablet reconnection. If tablet still will not connect, but other devices can and you have remote connection, ensure the DCHP reservation for the Vantage unit is set.
Tablet display sitting at Login screen	Enter username and password (case sensitive) and tap the NEXT button to login Always leave tablet logged intoVantage vessl mode as it will autoload into vessel mode without password when Vantage ocin slected	Access system from Technician mode to create new vessel login in vessel has incorrect username of password
Camera View - Black or frozen on tablet (no live view)	Refresh tablet screen with browser refresh or (press home button ) then wait 10 seconds for page to re-load
Camera View - big play button (no live view)	Refresh tablet screen with browser refresh or (press home button ) then wait 10 seconds for page to re-load	Ensure camera resolution not exceeding the allowable maximum resolution
Camera Views ONE CAMERA says “offline try rebooting your camera”	Ensure camera is connected properly o Ensure RJ45 port connection inside PoE switch is good/connected. o Check port LED light status is good o Check for LED lights inside camera on/none Press power button to shutdown unit for 1 min, then power back on. Allow 1 minute for cameras to re-establish connection. Cycle power to camera (see additional steps 1.2.3 for options to do this)	Remote Connection Up – Turn ON Control>Output 1 for 30s, then turn back off. Allow cameras one minute to boot and re-establish connection Remote Connection Up – examine Peplink client list to see if camera is greyed out in client list. If it is, reboot the Peplink , or have vessel shutdown with power button for 3 mins to allow modem reset)_ Replace with backup camera if necessary
Camera Views ALL CAMERAs say “offline try rebooting your camera”	Check48v power and ethernet/uplink to PoE switch good Press power button to shutdown unit for 3 mins (to allow modem to shutdown), then power back on. Allow 1 minute for cameras to re-establish connection.	Remote Connection Up – examine Peplink client list to see if camera is greyed out in client list. If it is, reboot the Peplink
Camera View out of focus (Vivotek FD9387-HTV-A)	log into camera webpage and to go to Configuration>Media>Image>Focus and select fully open iris and full-range scan potions then select auto-focus button	Remote Connection Up – use InControl and the InTouch dropdown list to select and access the camera webpage go to Configuration>Media>Image>Focus and select fully open iris and full-range scan and select auto-focus button

Vantage unit - no front Power button LED or Data/Video Recording LEDs	Press power button to boot system If no LED on Power Button after press, examine power source LED on rear of Vantage unit (see next).	Examine power connection brick connections and LED if on AC power. Check breaker/bus connections for DC power
Vantage unit – rear unit power LED not on	System is not receiving power from source Examine power connection brick connections and LED (if on AC/DC adaptor, not mine. power. Check breaker/bus connections for DC power	Check any fuses that may be related system power between power source and the Vantage unit.
Data Drive showing “not connected” after insertion into drive bay	Ensure you have waited 15 seconds (it can take a bit to appear) eject drive by sliding drive bay door button gently to right and then re-insert drive and gently close drive bay door Remote Connection Up – use balina Cloud and restart server if physical access to drive bay not available	use backup/spare drive Place a note on the original non-connecting drives case saying “drive issues” and send that in with your next hard drive submission for data review. If Vantage unit will not detect any drives, swap for another unit (drive bay damage likely).
Data Drive system frozen with message “USB device formatting, please wait…”	Use balina Cloud to access Vantage and manually format data drive Refer To Tech Bulletin – Remote Format of Data Drive	These are the 3 commands to be used in the Terminal session as described in the Tech Bulletin (copy/paste 1 at a time into terminal widow, enter each time) parted --script /dev/sda mklabel msdos parted --script -a opt /dev/sda mkpart primary ntfs 0% 100% mkfs -t ntfs -L AMRDATA -Q /dev/sda1
Data Drive Almost Full message (80% full)	You should closely monitor your remaining drive space and replace your data drive soon.	Eject the nearly full drive using the EJECT button and replace with a new blank data drive Ensure you submit both drives with your next data submission and note in your logbook the time/date of drive exchange.
Data Drive FULL Message	You need to replace your drive Now Inform your EM technician (email/phone) to let them know you filled the drive	Eject the full drive using the EJECT button and replace with a new blank data drive Ensure you submit both drives with your next data submission and note in your logbook the time/date of drive exchange.